Austin AFP November Lunch Meeting
Thursday, November 17, 2022

"Verbal Judo: 11 Things Never to Say to Anyone (and how to respond if someone says them to you)"

Click here to register

Agenda:
11:30 - 11:45  Check in & Registration
11:45  Lunch served
12:00 - 1:00  Announcements & Program

Program:  " Verbal Judo: 11 Things Never to Say to Anyone -  (and how to respond if someone says them to you...)"

Under stress, pressure or “attack” of any kind, we often react verbally without thinking. In a reactive mode, we allow the other person to have a leverage advantage over our behavior, thereby shifting power and control to them.  This presentation is designed to give participants tangible strategies for maintaining their traction in relationship, especially when it becomes negative. That’s the real irony of the “11 things”: in most of our lives, we are compelled to say some, if not all of them every day. The seminal question is, how can we say the 11 things, when necessary, differently?

By learning to convey these statements using different words, and from a different perspective, we move toward a basic objective – gaining cooperation and generating voluntary compliance through empathic persuasion.

Speaker: J. Mark Warren

Mark Warren Is a Training Consultant and former employee with the Texas Association of Counties in his hometown of Austin, Texas. His presentations convey a message of inspiration, motivation and new direction and revolve around leadership, interpersonal communication and relationship skills, workplace diversity and professionalism, bridging the generations and customer service excellence.

Mark worked with the TAC Leadership Program and served as the coordinator of its Leadership training from 2002 and County Best Practices from 2009 to 2015.

After graduating from St. Edward’s University in 1977, Mark spent 23 years with the Texas Department of Public Safety, retiring in 2000 as the Assistant Commander of the Training Academy in Austin.

From December 2015 through August 2017, Mark presented a series of presentations on verbal de-escalation with the Texas Police Association for the Department of Public Safety and law enforcement and criminal justice professionals across Texas.

Registration Fees:

Austin AFP Members - Free
Non-members - $35 (payable online or in cash or by check at the door)

Menu:
Stuffed Mushrooms, Caesar Salad, Maggiano's Salad
Mom's Lasagna, Grilled Chicken, Tomatoes & Basil, Parmesan Crusted Tilapia
Chocolate Layered Cake, Vera's Lemon Cookies
Note: If you have special dietary needs, please contact Linda Horton at [email protected] by Monday, November 14th.

RSVP: If attending, please register by Monday, November 14th.

Continuing Education:
CTP:  Approved for up to 1.0 CTP/CCM recertification credits by the Association for Financial Professionals.

CPE:  We have registered with the Texas State Board of Public Accountancy as a CPE sponsor.  This registration does not constitute an endorsement by the Board as to the quality of our CPE program.  Sponsor ID: 010553.

Community Involvement Project: We will be collecting lap blankets and socks for senior citizens that will be donated to the Meals on Wheels organization.  If you would like to participate, please bring your donation to the meeting or see the wish list on Amazon.  https://www.amazon.com/hz/wishlist/ls/1V672F2BR2D5V?ref=cm_sw_em_r_un_un_KqLSBxN5lJQz1

No show/Cancellation: If you RSVP/register and don't attend the meeting, you may be billed $35.  To avoid being billed, please cancel in advance or ask someone from your organization to attend in your place.